Terms and Conditions

You must be at least 18 years old or the age of legal majority in your jurisdiction to access or use the Service. By registering, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

Noro is an AI-powered educational platform that offers simulated clinical encounters and virtual patient scenarios for the purpose of helping learners in the field of medicine and healthcare education to practice and enhance their clinical reasoning, history-taking, differential diagnosis generation, and professional communication skills.

The Service is strictly intended for educational and training purposes. It is not a clinical decision support tool, diagnostic tool, or medical device. No simulated interaction, suggestion, or output provided through the platform is intended to be relied upon for real-world medical decision-making, treatment guidance, patient safety planning, or emergency response.

To access certain features, you may be required to register and create an account. You agree to:

• Provide complete, accurate, and up-to-date information
• Keep your credentials (including passwords and logins) secure and confidential
• Accept full responsibility for any activities conducted under your account

You agree not to share your account or credentials with any third party. You are solely responsible for monitoring and controlling access to your account. If you suspect unauthorized access or any other security breach, you must notify us immediately at [Insert Email].

We reserve the right to suspend or terminate your account if we suspect any violation of these Terms or misuse of the Service.

By using the Service, you agree to abide by all applicable laws, regulations, and these Terms. You shall not:

We reserve the right to investigate and take appropriate legal action for violations, including but not limited to removing offending content, suspending accounts, and cooperating with law enforcement.

Noro integrates with external technologies, including but not limited to:

We collect the following types of information:

We use this data to:

• Improve user experience and platform performance
• Analyze aggregate educational patterns
• Ensure Service security and stability
• Develop new features and educational modules

Noro uses cookies, tokens, analytics scripts, and browser-based tracking tools to:

• Authenticate users and manage sessions
• Collect usage metrics for analytics and reporting
• Customize your experience (e.g., language preferences)
• Improve the overall functionality and responsiveness of the platform

You can control the use of cookies through browser settings. Some features may be limited if cookies are disabled.

We use reasonable administrative, physical, and technical safeguards to protect data against unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no system is fully immune from breaches.

In the event of a security incident involving your information, we will notify you promptly in accordance with applicable data protection laws.

We reserve the right to change, modify, suspend, or discontinue any part of the Service at any time, with or without prior notice.

Where applicable, you agree to pay all fees for access to paid features or plans. Fees are billed in advance and are non-refundable unless otherwise specified. You are responsible for any taxes, transaction fees, or additional local charges imposed in your jurisdiction.

If payments are not received, we may suspend access to the Service until the balance is resolved.

All content, software, interfaces, audio, visuals, simulated scenarios, and documentation are the property of Noro Corp. or its licensors. You may not reproduce, publish, or reuse any part of the platform except as allowed under your educational license.

The Noro name, logo, product designs, and features are protected trademarks. All rights not explicitly granted are reserved by Noro Corp.

You may voluntarily submit feedback, ideas, suggestions, or improvements to Noro. You grant Noro Corp. an unlimited, irrevocable, royalty-free, perpetual license to use this feedback for any purpose.

You retain rights to any non-prohibited content you upload, but you grant us a license to use it as necessary to operate the Service.

To the fullest extent permitted by law, Noro shall not be liable for any indirect, incidental, punitive, or consequential damages, or loss of data, use, or profits, arising from or related to the use of the Service.

Our total liability for any claim will not exceed the greater of (a) the amount you paid to us in the twelve months prior to the claim or (b) CAD $100.

You understand that AI-generated educational tools carry inherent limitations and that outputs may be inaccurate, unrealistic, or outdated. You agree not to rely on any content as clinical or professional advice.

By using the platform, you accept all associated risks and agree to exercise independent professional or academic judgment.

You agree to indemnify, defend, and hold harmless Noro Corp., its affiliates, officers, directors, employees, licensors, agents, and contractors from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use or misuse of the Service
• Your violation of these Terms
• Any content or data you submit through the Service
• Any violation of applicable laws or third-party rights

If your account is suspended or terminated and you believe it was done in error, you may submit an appeal in writing to [Insert Email] within ten (10) business days. Appeals will be reviewed in good faith, and all decisions rendered shall be final and binding unless otherwise required by law.

You may request to access, rectify, or delete your data where applicable under your local data protection laws (e.g., GDPR, CCPA, PIPEDA).

Noro retains user data only for as long as necessary for the purposes stated in these Terms and our Privacy Policy. Upon account termination or deletion request, we will delete or anonymize your personal data unless we are legally required or permitted to retain it (e.g., for fraud prevention, regulatory compliance, internal research, or statistical purposes).

Anonymized logs or usage metrics may be retained for internal improvement for up to 24 months or as required by law.

The Service is not directed to individuals under 13 years of age or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children. If we become aware that a user is underage, we will promptly delete their account and associated data.

Anonymized and de-identified user interactions with the Service may be used to:

• Train, refine, and evaluate machine learning models
• Improve platform features and simulation quality
• Conduct non-commercial research studies and academic analysis

We will never use personally identifiable data or health-related content for these purposes unless you have explicitly opted in.

You agree to use the Service in accordance with all local, national, and international laws, including export restrictions and regulations governing data use and transmission. You must not use the Service in any country or territory where such use is prohibited by applicable law.

Where the Service is accessed through a medical school, healthcare organization, or academic institution:

• The institution may receive limited, anonymized analytics for educational monitoring
• The institution is responsible for obtaining any necessary student or faculty consents
• Use must comply with both these Terms and any written agreement between Noro Corp. and the institution

Noro Corp. disclaims any liability for an institution's misuse of data or failure to meet legal requirements.

We reserve the right to audit institutional or enterprise accounts to verify compliance with usage terms and contractual agreements. If misuse is detected, we may issue warnings, impose access restrictions, or pursue termination or legal enforcement.

Noro Corp. shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, cyberattacks, pandemics, telecommunications failures, infrastructure outages, and acts of government.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations in the event of a merger, acquisition, corporate restructuring, or sale of assets.

Any section of these Terms which by its nature should survive termination (including but not limited to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution) shall remain in full force and effect after your use of the Service ends.

These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the provincial and federal courts located in British Columbia, unless otherwise required by consumer protection laws in your jurisdiction.

For enterprise or institutional clients, Noro may offer optional arbitration agreements or alternate dispute resolution pathways, as documented in separate contracts.

By using the Service, you agree to receive communications from Noro electronically. You consent to receive all agreements, notices, disclosures, and other communications electronically, which satisfy any legal requirements that such communications be in writing.

We strive to make our platform inclusive and accessible. If you require accommodations to use the Service due to a disability, or experience an accessibility barrier, please contact us at [Insert Email], and we will do our best to assist you in a timely manner.

Noro is intended to supplement—not replace—clinical teaching or supervision. It is not designed to emulate lived human experiences, empathy, or the nuanced judgment of licensed professionals. Noro Corp. strongly encourages users to treat the platform as an educational tool, not a proxy for real-world care.

Users affiliated with academic institutions must uphold standards of professional and ethical behavior. This includes refraining from inappropriate or offensive simulated interactions. Noro reserves the right to report misconduct to your institution, suspend access, or revoke privileges in response to such behavior.

You agree not to disclose any confidential or proprietary information about the Service, its underlying systems, or its business operations. This includes but is not limited to: unreleased features, internal testing results, system design, non-public pricing, or private communications.

These Terms, together with our Privacy Policy and any other supplemental agreements you may have signed, represent the entire agreement between you and Noro Corp. They supersede all prior agreements, communications, and representations, whether oral or written.

If any part of these Terms is held to be invalid or unenforceable, the remaining sections shall remain in full force and effect.